We want to ensure you are informed of all costs prior to your stay with us.
It is our hospital policy that all patients are fully informed of
potential costs and provide their informed financial consent before Admission, to reduce the risk of loss of income due to patients not paying their
The Healthe Care policy on
Financial Consent – Estimation of Expenses is:
All patients must be provided an estimate of all expenses prior to Admission to
In the event of an emergency Admission or where a patient has presented without
a prior estimation communicated, the Front Office/Administration Clerk will
notify the Chief Executive Officer and provide the estimation to the next of
In the event that the next of kin/carer/guardian is not available the
estimation of expenses will be discussed with the patient at the earliest
opportunity in consultation with the attending VMO/Specialist and Chief Executive Officer.
Staff responsible for providing estimates of patient expenses must be trained
to do so and must have access to the relevant rate information.
For insured patients, a health fund eligibility check must be performed to
confirm a patient’s level of cover before estimating their expenses. An
estimate is based on the information obtained from the health fund check with a
patient’s health fund.
For self-insured patients, estimates must be based on the item numbers,
prosthetics, disposables, accommodation type and estimated length of stay
nominated by the doctor.
Estimates must be provided to patients in writing using Healthe Care’s standard
Patient Estimate of Expense form.
Estimates must comprise enough information to comply with Informed Financial
Consent requirements. Refer to the Federal Government's information on Informed Financial Consent.
The standard Patient Estimate of Expense form must be explained to patients,
including the ‘Terms and Conditions’ on the rear of the form, prior to
obtaining a signature.
Patients must sign the Patient Estimate of Expense form before Admission to
provide their informed financial consent.
For Day Surgery patients, staff must ensure that day and overnight out-of-pocket
expenses are quoted in the event that a patient must stay overnight.
Where patients who do not have a booking request an estimate, they must be
notified that the estimate provided may change when their doctor makes the
booking and that they must request another estimate at that time.
Patients with overseas health funds are treated as self-insured (unless the
hospital has an arrangement with the fund).
Patients from overseas who are not insured by a contracted overseas health fund
must be quoted the standard self-insured rate. They must pay up-front and
recover the cost from their health fund later. On discharge, they must
pay any outstanding expenses in full and must be provided with a completed
claim form and hospital receipted invoice.